FAQs

Processing & Shipping

All orders are made by hand and can take between 7 - 14 days for processing. Once your order has been processed, please allow 3 - 5 business days for delivery via USPS.

We pride ourselves on creating hand-crafted products that are made with precision and love. It is important to note that candles take a minimum of 7 days to cure and reach their maximum potential.

A standard shipping fee of $10.99 is applied to all orders under $150. Use code “freeship” to apply free shipping for orders of $150 or more.

Custom Orders

We’re excited to announce that fourleafsoul offers custom candles! Custom candles are made specifically to your liking, thus producing a unique scent. Labels can also be generated with a personalized note and/or name. This process can take an additional 7 days for crafting and curing. Please submit custom orders at least 1 month in advance from the occasion. Submit custom orders using the form below.

Refunds & Returns

Refunds are only applicable to merchandise that is either defective or damaged upon delivery. Damaged or defective items must be reported via email within 48 hours of receipt. Please provide photo proof and a detailed description via email to fls.bath.aroma@gmail.com. Please provide your order number in the subject line and allow 24 hours for a response.

You have the option to opt for a full refund or replacement delivery. Replacement deliveries will be shipped within the normal processing time dependent upon inventory. If you wish to receive a full refund, please allow 3 - 5 business days for the funds to be returned to your account. Processing times may vary depending on your bank.

Although merchandise is securely packaged, sometimes the journey can get rough! Thoroughly inspect your package upon receipt and contact us immediately if item(s) are; 1.) not what you ordered, 2.) damaged, or 3.) defective.